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Mobile Deposit FAQs
What is PWCB’s Mobile Deposit?
Mobile Deposit is an easy way to deposit checks into your checking, savings, or money market accounts using your mobile phone. Other commonly used terms for mobile deposit are “remote deposit”, and “remote deposit capture.”
Who can use Mobile Deposit?
Eligibility rules require you have a consumer checking, savings, or money market account, have had a banking relationship with PWCB for at least 6 months without non-sufficient funds (NSF) activity. To use the mobile deposit function you must have valid Online Banking credentials, and have downloaded the PWCB mobile app.
What Mobile devices can be used?
Mobile Deposit is available in the iOS and Android apps and can be used on an iPhone and Androids (not available for Blackberry devices).
Is there a cost to deposit my check with PWCB Mobile Deposit?
The Mobile Deposit service is free.
*We may, in our sole discretion, modify, add or remove portions of the service at any time without prior notice.
Can I deposit any type of check with Mobile Deposit?
PWCB Mobile Deposit can accept most check types, including money orders, payroll, personal and government checks. However, the following check types cannot be processed using Mobile Deposit and you must deposit the item using other means, such as visiting a PWCB branch:
- Two-Party Checks
- Foreign Checks
- Temporary checks (any item without a check number)
- Checks payable to any person or entity other than you
What is the availability of funds for a mobile deposit?
If your check is accepted by PWCB, the balance of the check will be made available to you the first business day after the day of deposit in most cases. There are some reasons that you may experience a delay in funds availability. We will notify you if we delay your ability to withdraw funds for any reason, and we will tell you when the funds will be available. Funds will generally be available no later than the seventh business day after deposit. Notifications of delay will not be available or sent to you via the Mobile App, and instead will come via mail. Notification of deposit rejection may be sent to you via email.
*Checks are subject to verification by PWCB and may be rejected for any reason without liability to you.
Will I receive immediate credit when I deposit a check by Mobile Deposit?
No, funds are not memo-posted to your account, as they are for a branch deposit. In most cases your funds will be made available the first business day after the day of deposit.
Is there a limit on the number of checks I can deposit?
There is not a set limit of checks a customer can deposit, but only one check can be deposited per transaction. There is a dollar amount threshold for daily deposits, that amount is $5,000 and the check amount limit is $3,000.
Are there any helpful hints to make using Mobile Deposit more efficient?
- Make sure the check amount entered matches the amount written.
- Verify the back of the check is endorsed and dated.
- Make sure entire check image is visible and in focus before submitting.
Educational Tips on using Mobile Deposit
- Before logging into the Mobile Deposit app, close all other apps running in the background on your mobile phone.
- Sign/endorse the back of your check, and label it “For Mobile Deposit Only” and the date.
- When prompted for the amount, carefully enter the check amount to ensure it matches the amount written on your check.
- Flatten folded or crumpled checks before taking your photos.
- Keep the check within the view finder on the camera screen when capturing your photos. Try not to get too much of the areas surrounding the check.
- Take the photos of your check in a well-lit area.
- Place the check on solid dark background before taking the photo of it.
- Keep your phone flat and steady above the check when taking your photos.
- Hold camera as square to the check as possible to reduce corner to corner skew.
- Make sure that the entire check image is visible and in focus before submitting your deposit.
- Make sure there are no shadows across the check and all four corners are visible.
- Make sure the check is not blurry.
- Make sure the MICR line is readable (numbers on the bottom of you check).
- Retain your check until the funds are available in your account.
- Destroy your check after you see it deposited into your account.
Online Banking Registration
Points West Community Bank account customers can register in person at any bank location or online, by selecting the “Accept” button at the end of this Agreement, indicating your acceptance to these terms and conditions. To register online, you must provide the following:
One of your Points West Community Bank account numbers (Checking, Savings, Loan or CD)
Your Telebanc 4-digit Phone Banking PIN#
Note: If you don’t have a Telebanc 4-digit Phone Banking PIN#, please contact us at 970-686-0878 (or your local bank by clicking on the Contact Us link on our home page, you may also get location information by clicking on the Points West Community Bank Locations link at the top of the home page). A Customer Service Representative will assist you in obtaining your Telebanc 4-digit Phone Banking PIN#.
User Code: You will be prompted to select a User Code during your first online session through our online registration process. Your User Code and Password identify and authenticate you to Points West Community Bank when you use Online Banking. User Code numbers may only be obtained by customers who have existing accounts with Points West Community Bank.
Your Password: For security purposes, you are required to change your password upon your initial login to Points West Community Bank Online. You determine what User Code and password you will use and the identity of your password is not communicated to us. You agree that we are authorized to act on instructions received under your password. You accept responsibility for the confidentiality and security of your password and agree to change your password regularly. Upon three unsuccessful attempts to use your password, your access to the System will be revoked. To re-establish your authorization to use the System, you must contact us to have your password reset and to obtain a new temporary password.
We recommend that you create a password using the following guidelines:
Utilize both upper- and lower-case alpha and numeric characters for purposes of security.
Your password must be 6 – 17 characters long containing at least 2 letters and 2 numbers.
Your password should not be associated with any commonly known personal identification, such as social security numbers, address, date of birth, or names of children, and should be memorized rather than written down.
For example: From the sentence “I love to eat oreo cookies at night.” You can take the first letter of each word. (ilteocan) You can then revise this to something such as 1l2eoCan You then have a password that you can remember that is very difficult to break by a hacker/cracker.
You can change your password online at any time by selecting the Change Password option in our Options button. If necessary, passwords can also be reset by calling Points West Community Bank. However, any password changed by a customer service representative over the telephone will be “temporary” only and require you to change it at first use.
Not to give out your identifying information, such as your Online Banking password, to any other person. The Bank may rely on your User Code to identify you when providing banking services to you.
Never to leave your account information displayed in an area accessible by others.
Never to leave your PC unattended while using Online Banking.
To always exit the System by clicking on the “Home” button in your Online Banking session, which will log you off of the online banking system and exit you back to the bank home page.
To always notify Points West Community Bank immediately if you suspect that your User Code or Password has become known to any unauthorized person.
You understand the importance of your role in preventing misuse of your accounts through the System and you agree to promptly examine your paper statement for each of your Points West Community Bank accounts as soon as you receive it. You agree to protect the confidentiality of your account and account number, and your personal identification information, such as your driver’s license number and social security number. You understand that personal identification information by itself, or together with information related to your account, may allow unauthorized access to your account. Your password and User Code are intended to provide security against unauthorized entry and access to your accounts. Data transferred via the System is encrypted in an effort to provide transmission security and the System utilizes identification technology to verify that the sender and receiver of the System transmissions can be appropriately identified by each other. Notwithstanding our efforts to insure that the System is secure, you acknowledge that the Internet is inherently insecure and that all data transfers, including electronic mail, occur openly on the Internet and potentially can be monitored and read by others. We cannot and do not warrant that all data transfers utilizing the Bank System, or e-mail transmitted to and from us, will not be monitored or read by others.
General Terms and Disclosure
Product and Service Disclosure
We reserve the right to change the fees or other terms described in the Agreement at any time. This does not include any changes to your “Account Terms and Conditions” you received when opening your account. Changes in Account Terms will always be mailed to you at least 30 days in advance of the change. Any charges, fees, or other terms changed that affect this Site will be posted at this Site.
NOTICE: All transactions conducted over Online Banking are considered by the federal government as electronic “telephonic” transfers and considered “third party transfers” and are limited in number per statement cycle (month) for certain accounts under the Federal Reserve Act (Reg D). Refer to the disclosure that details the transactions allowed under Reg D that you were provided upon opening of a savings, money market, or tiered interest account.
The following disclosure was provided to you upon opening a transaction (checking) account at Points West Community Bank. This is also disclosed here to help you clearly understand when your funds are available after deposits are made when setting up a Bill Payment.
Your Ability To Withdraw Funds At Points West Community Bank
This policy statement applies to “transaction” accounts. Transaction accounts, in general, are accounts which permit an unlimited number of payments to third persons and an unlimited number of telephone and pre-authorized transfers to other accounts of yours with us. Checking accounts are the most common transaction accounts. Feel free to ask us whether any of your other accounts might also be under this policy.
Our policy is to make funds from your cash or check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash, and we will use the funds to pay checks that you have written.
Please remember that even after we have made funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.
Determining the Availability of a Deposit
For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. If you make a deposit before 2:00 p.m. (cutoff times may be later on some days or at some locations) on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after 2:00 p.m. or on a day we are not open, we will consider that the deposit was made on the next business day we are open.
If you make a deposit before noon on Monday, Tuesday, Wednesday, Thursday, or Friday at Points West Community Bank ATM locations (cutoff times may be later on some days or at some locations) on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit at an ATM after noon on Monday, Tuesday, Wednesday, Thursday, or Friday at Points West Community Bank ATM locations or on a day we are not open, we will consider that the deposit was made on the next business day we are open.
If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in one of your accounts. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.
If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in the account to which the deposit is made. The funds in the account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.
Longer Delays May Apply
Case-By-Case Delays – In some cases, we will not make all of the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the fifth business day after the day of your deposit. The first $100 of your deposits, however, may be available on the first business day after the day of your deposit.
If we are not going to make all of the funds from your deposit available on the first business day after we receive your deposit, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the first business day after we receive your deposit.
If you will need the funds from a deposit right away, you should ask us when the funds will be available.
Safeguard Exception Delays – In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:
We believe a check you deposit will not be paid.
You deposit checks totaling more than $5,000 on any one day.
You redeposit a check that has been returned unpaid.
You have overdrawn your account repeatedly in the last six months.
There is an emergency, such as failure of computer or communications equipment.
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the eleventh business day after the day of your deposit.
Special Rules For New Accounts
If you are a new customer, the following special rules will apply during the first 30 days your account is open.
Funds from electronic direct deposits into your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state, and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a special deposit slip). The excess over $5,000 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,000 will not be available until the second business day after the day of your deposit.
Funds from all other check deposits will be available on the ninth business day after the day of your deposit.
Error Notification, Correction, and Resolution
Points West Community Bank Bill Pay Regulation E “Electronic Funds Transfer Act” Error Resolution Applicability:
The following Regulation “E” (Electronic Fund Transfer Act) disclosure was provided to you when you opened an account that may have electronic transactions conducted (e.g. ATM or Debit Card or Automatic Deposit). This disclosure is also provided in this Agreement to inform you how to contact us in the event you detect an error has occurred when viewing your account(s) transaction statements while viewing on-line through Online Banking.
(a) Consumer liability. (1) Generally, tell us AT ONCE if you believe your card and/or code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your accounts (plus your maximum overdraft line of credit). If you tell us within two business days, you can lose no more than $50 if someone used your password without your permission. (If you believe your card and/or code has been lost or stolen, and you tell us within two business days after you learn of the loss or theft, you can lose no more than $50 if someone used your card and/or code without your permission.)
If you do NOT contact us within 2 business days after you learn of the loss, theft, compromise, or unauthorized use of your password, and we can prove we could have stopped someone from using your password to access your accounts without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) dept you from telling us, we will extend the time period.
(b) Contact in event of unauthorized transfer. If you believe that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed in this disclosure.
In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
Tell us your name and account number (if any).
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (5 business days if the transfer involved a point-of-sale transaction and 20 business days if the transfer involved a new account) after we hear from you. We will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days if the transfer involved a point-of-sale transaction and 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for 30 days after the first deposit is made, unless each of you already has an established account with us before the account is opened.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
If you have inquiries regarding your account, please contact us at:
Points West Community Bank
1291 Main Street
Windsor, CO 80550
BUSINESS DAYS: Monday, Tuesday, Wednesday, Thursday, and Friday
Holidays are not included.
Disclaimer of Warranty and Limitation of Liability:
We make no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, in connection with the System Services provided to you under this Agreement. We do not and cannot warrant that the System will operate without errors, or that any or all System Services will be available and operational at all times. Except as specifically provided in this Agreement, or otherwise required by law, you agree that our officers, directors, employees, agents, or contractors are not liable for any indirect, incidental, special, or consequential damages under or by reason of any services or products provided under this Agreement or by reason of your use of or access to the System, including loss of profits, revenue, data, or use by you or any third party, whether in an action in contract or tort or based on a warranty. Further, in no event shall the liability of Points West Community Bank and its affiliates exceed the amounts paid by you for the services provided to you through the System.
Your Right to Terminate:
You may cancel your System service at any time by providing us with written notice by postal mail or fax. Your access to the System will be suspended within 3 business days of our receipt of your instructions to cancel the service. You will remain responsible for all outstanding fees and charges incurred prior to the date of cancelation.
Our Right to Terminate:
You agree that we can terminate or limit your access to the System Services for any of the following reasons:
1. Without prior notice, if you have insufficient funds in any one of your Bank accounts. The System service may be reinstated, in our sole discretion, once sufficient funds are available to cover any fees, pending transfers, and debits.
2. Upon 3 business days notice, if you do not contact us to designate a new Primary Account immediately after you close your Primary Account.
3. Upon reasonable notice, for any other reason in our sole discretion.
Communications between Points West Community Bank and You:
Unless this Agreement provides otherwise, you can communicate with us in any one of the following ways:
E-mail: You can contact us by email email@example.com (Please note that banking transactions through the System are not made via e-mail.)
Telephone: You can contact us by telephone at 970-686-0878 ask for Customer Service
Facsimile: You can contact us by fax at 970-686-0893, attention Online Customer Service
Postal Mail: You can write to us at:
Points West Community Bank
1291 Main Street
Windsor, CO 80550
In Person: You may visit us in person at any one of our locations.
Consent to Electronic Delivery of Notices:
You agree that any notice or other type of communication provided to you pursuant to the terms of this Agreement, and any future disclosures required by law, including electronic fund transfer disclosures, may be made electronically by posting the notice on the Bank System web site or by e-mail. You agree to notify us immediately of any change in your e-mail address.
Rev. April 2008
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