A recent event at the CrowdStrike cybersecurity firm has caused IT outages worldwide at companies using Microsoft Windows hosts. These outages have impacted some services of Points West Community Bank.
We are pleased to inform you that account transactions are now displaying again within our online and mobile banking platforms. This issue was a result of collateral damage from the CrowdStrike incident, which impacted our core banking provider’s ability to supply transaction data to our online banking system.
Rest assured, your account and personal information remain safe and secure. The outage was related to a defect in a software update and no security incident or cyberattack has occurred at CrowdStrike or Microsoft.
As stewards of your data, we take protecting your personal information very seriously. Federal officials have warned that threat actors are taking advantage of this incident for malicious activity. We encourage you to remain vigilant against phishing attempts and to only follow instructions from legitimate sources.
Your security and service continuity remain our top priorities as we continue working to restore access.
Thank you for your understanding.
Sincerely,
Points West Community Bank