Digital Banking Upgrade
Download the NEW Points West Mobile App
After you have successfully logged in to the upgraded online banking for the first time using the step-by-step instructions below, you can log in and navigate your digital banking through our new mobile app, Points West Mobile. Now, personal and business accounts can be accessed through one app and one username.
FAQs
I didn’t know there was an upgrade. Where do I go to log in?
If you have not logged in since prior to Monday, June 24th at 8:00AM MT, you will need to call our customer service line at 833-226-7474. If you aren’t in a hurry, you can also contact us via email and we will get back to during weekday business hours. Our staff will be able to give you a temporary passcode, where you can go straight to online banking and reset your password. Be sure to download the new mobile app!
What if I don’t have a username because I have never used online banking with Points West?
If you are new to online banking with Points West, please use the Enroll Now link to get started.
I don’t want to have to receive a security code or one-time passcode every time I log in. What can I do about this?
The One-Time Passcode (OTP) is in place for security reasons, to prevent anyone but the account owner from accessing his or her account. A user will only receive an OTP if his or her login activity is atypical from his or her usual activity. For example, if a user typically logs in from Julesburg, Colorado, but they are trying to login from Dallas, Texas, we will send a OTP to be sure it is valid login attempt.
How to I send the OTP to my phone instead of my email?
To change your One-Time Passcode (OTP) delivery, you must first see that your mobile phone is saved to your contact information.
- Click on your name in the upper right-hand corner and click “Contact Information.”
- Scroll down to the Phone Number section, and enter your mobile phone number under “mobile phone.” Click Save.
- Ensure all information is correct, and click Submit.
- See that the changes have been submitted, and click Proceed.
- A Security Code Delivery Preferences window will pop up. Notice that the box to check your mobile phone will be greyed out. Click “Enroll to receive text alerts” to the right of your mobile phone number. Check the box to agree to the text notifications disclosure, and press Continue.
- An 8-digit OTP will be sent to the mobile phone number that you just entered. This may take a few minutes. Enter the OTP where it asks for the Registration Code. Click Submit, and then Done.
- Once your changes have been saved, click on Security & Settings in the menu bar and select Security Code Delivery.
- Check the box next to the contact method you would like your OPTs to be sent to for your logins. Click Update, then click Done.
You can change their contact information via the mobile app, but you cannot change the security code delivery method on the app. That step must be done from a web browser in online banking.
If you’re having trouble changing this setting, our staff will be happy to help you.
What are the main improvements and features of the new online & mobile banking platform?
- Ability to view your accounts at other financial institutions alongside your Points West accounts
- Option to make transfers to and from your accounts at other financial institutions
- Enhanced transaction categorization features
- Real-time access to your credit score and financial education resources
- Enhanced fraud prevention services for businesses through our Positive Pay solution
- 24/7 online and mobile banking support