FRAUD ALERT: Scammers are impersonating Points West Community Bank through text messages and phone calls regarding fake Zelle transactions.

PWCB will NEVER text asking you to confirm Zelle activity or call requesting sensitive banking information. If you receive a suspicious message or call, do not respond – contact your local branch directly.

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Scheduled Maintenance to Points West Products

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This bulletin is to inform you about the upcoming planned maintenance schedule that will affect your Zelle® and Online Bill Pay services.

We have scheduled regular and planned infrastructure maintenance for the next months to continue enhancing efficiency of the services we offer our customers.

Schedule

Infrastructure maintenance has been planned for the affected products during the following schedule. The products will be unavailable during this time.

  • September 21, 2025, 12:00 AM ET to 6:00 AM ET
  • October 5, 2025, 2:00 AM ET to 6:00 AM ET
  • October 26, 2025, 2:00 AM ET to 6:00 AM ET
  • November 2, 2025, 2:00 AM ET to 6:00 AM ET

Affected Services

The following services will be impacted by the above maintenance periods:

  • Zelle®
  • Zelle® Small Business
  • Online Bill Pay
  • Online Business Bill Pay

Client Action 

No action is required. This bulletin is for your information only.