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SecureNow FAQs

Security and protection are vital features when it comes to banking. In February 2022, we will be launching a new login
security feature that will integrate stronger cybersecurity features, while ensuring you have a positive banking

How does this new security feature work?
This additional layer of protection confirms not only your credentials but also the device you are using during login. If
the system detects a new device or suspicious activity, you may be asked to verify your identity with a one-time passcode
sent to your phone.

How do I set this up?
Set up is simple. Starting in February 2022, when you log into your Online Banking account through our website or
Mobile Banking app, you will be asked to set up your verification phone number and choose your preferred delivery
method – text message or phone call. You will then receive a text message or phone call containing a passcode. Enter
this passcode during log-in to complete your phone number verification. Once entered, you will be logged in to Online

Am I required to set this up?
Yes, your enrollment in this new security process is required.

Is this replacing the current Security Challenge Questions?
Yes, this new security process will replace the current Security Challenge Questions.

Why the change?
Cybercriminals are constantly developing new methods to steal your personal data and are getting more sophisticated
with each passing day. As such, we’ve chosen to adapt and evolve to stay one step ahead of those threats.

How will this feature work in the future?
Once set up, this new security feature will only be activated if it detects a login attempt that falls outside of how you
typically log in. When this happens, you will be prompted to enter a passcode during log-in. The passcode will be sent to
the phone number you set up previously using your preferred delivery method. Simply enter the passcode to complete
your log-in.

Will this affect the Mobile Banking App?
Yes, the same new security setup and the process will apply to logging in via our Mobile Banking App.

Can I register or change my verification phone number from the mobile banking app?
No. You must log in to Online Banking via our website to update your verification phone number or call Customer Support
at (833)226-7474 and our team will be happy to assist you.

Is there a cost?
There is no cost to you for this additional protection. It is part of our ongoing commitment to keeping our account
holders and their accounts safe and secure.