We have received reports of customers getting suspicious phone calls and text messages which state that their debit cards are being deactivated. The message directs customers to press a key to continue the conversation, or to enter their PIN (Personal Identification Number).
Please be advised that the message was not sent by PWCB, and is an attempt by scammers to compromise your account. Neither we, nor any reputable financial institution would contact you by phone, text message or e-mail and ask for your confidential information.
For your security, we offer these tips to help protect you against scammers:
Never respond to a phone call, e-mail or text message which asks you to provide confidential information, such as an account number, credit or debit card number, credit card validation code (CVC), Personal Identification Number (PIN) or Social Security Number.
Never open an e-mail which seems suspicious. It may contain a virus or spyware for stealing passwords and account information, or have links to a fraudulent website.
If you suspect you have been victimized, please visit or call your nearest branch immediately so we can take action to protect your account.
If your debit card has be compromised after hours please call 1-800-535-8440 to close your card.